At Viva Beauty, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we offer returns, refunds, and exchanges under the following conditions:

1. Return & Exchange Policy

• Customers can raise a return or exchange request within 3 days of receiving the product.

• The product must be unused, in its original packaging, and in the same condition as received.

• Customers must provide a video or clear photos of the product while unboxing to be eligible for a return or exchange.

• Once the request is approved, we will arrange a pickup within 2 working days.

• If opting for an exchange, the same process applies as a return. After we receive the original product, the replacement will be shipped.

• Exchange/Replacement product will be delivered in 7 business days

2. Refund Policy

• The refund process is initiated as soon as we receive the returned product.

• Customers will receive their refund within 3 working days via the original payment method.

• Shipping charges (if applicable) are non-refundable.

• If the product is found to be damaged, used, or missing accessories, we reserve the right to deny the refund or exchange.

3. Non-Returnable & Non-Exchangeable Items

The following items cannot be returned or exchanged for hygiene and safety reasons:

• Opened or used skincare products.

• Products without original packaging or missing parts.

4. Contact Us

For any assistance regarding returns, refunds, or exchanges, please contact our support team at:
Email: msindhwani1107@gmail.com
Phone: +91 9588130876